Refund Policy

This Refund Policy explains when and how refunds are issued for premium services sold through the website "Minecraft-ServerList.com" ("Minecraft-ServerList", "our", "we", "us"). This Refund Policy forms part of our Terms of Sale.

1. Scope

This Refund Policy applies to all premium services offered on Minecraft-ServerList.com, including Premium Memberships and Featured Slots, whether purchased directly or acquired through an auction. Terms that are not defined in this Refund Policy have the meaning given to them in our Terms of Sale and Terms of Service.

2. Refunds

Our premium services are digital services that start immediately after payment has been processed. Because of this, purchases are generally non-refundable.

Refunds are issued only in cases where the service provided fails to meet reasonable expectations due to extreme technical malfunctions or prolonged outage of the Service, or in the other circumstances listed under Eligibility. Requests for refunds must be submitted within seven (7) days of the incident.

3. Eligibility

Refunds may be issued upon request under the following circumstances, and are evaluated on a case-by-case basis:

• If there is an extreme technical malfunction or prolonged disruption of the Service, a partial refund may be issued. The refund amount will be proportional to the duration and severity of the disruption, as determined at the sole discretion of Minecraft-ServerList.com.
• If a purchased service could not be delivered at all due to an error on our side, for example when a Featured Slot was paid for but never activated, a full refund will be issued.
• If you were charged more than once for the same order due to a technical error, the duplicate charge will be refunded in full.
• If a premium server is removed due to violations of our Terms of Service, Privacy Policy, or Terms of Sale, a refund may be granted for the unused portion of the premium service.

4. Non-Refundable Situations

Refunds will not be issued in the following situations, among others:

• You changed your mind after the service started, or you no longer wish to use the service.
• Your server did not receive the number of visitors, votes, IP copies, or new players you expected. Premium services guarantee the benefits and placement described in our Terms of Sale, not a specific outcome.
• Your server was offline, unreachable, or temporarily hidden from the premium banner rotation during the service period.
• You deleted your server or account, or ownership of your server moved to another account through a server claim, during the service period.
• The price of a service was lowered, or a promotion or discount became available, after your purchase.
• A server was suspended or removed because of fraudulent payments, unauthorized use of a payment account, or a filed chargeback.

5. How to Request a Refund

To request a refund, please contact us within seven (7) days of the incident, using the email address associated with your account. Please include:

• The reference or transaction ID of the order, which can be found on the payments page in your dashboard;
• The name of the server the service was purchased for;
• A description of the issue and, where possible, the date and time it occurred.

We may request additional information to verify your identity or to investigate the issue. Every request is reviewed, and you will be informed of the outcome by email.

6. Processing

Approved refunds will be processed within fourteen (14) business days and issued to the original payment method and in the original currency used. Depending on your payment method and financial institution, it may take additional time before the refund appears in your account.

When a refund is issued, the refunded service ends. For a Premium Membership, the weeks added by the refunded order are removed from the membership. For a Featured Slot, a full refund ends the placement and releases the slot. After a partial refund, the placement may continue for the remainder of the purchased period.

7. Administrative Fees

All approved refunds are subject to a 10% administrative fee, deducted from the total refundable amount. This fee does not apply to refunds for extreme technical malfunctions or prolonged disruption of the Service, for services that could not be delivered due to an error on our side, or for duplicate charges.

8. Chargebacks

If you believe a charge is incorrect, please contact us before filing a chargeback or payment dispute, so we can resolve the issue as quickly as possible. Filing a chargeback may result in the suspension or cancellation of the related service, and the associated account and server may be removed from Minecraft-ServerList.com, as described in our Terms of Sale.

9. Statutory Rights

Nothing in this Refund Policy limits any rights you may have under mandatory consumer protection laws that apply to you.

10. Applicable Law

This Refund Policy and its interpretation are governed by Dutch law.

11. Changes to this Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page and are effective immediately upon publication. We encourage you to review this page periodically and before initiating any purchase to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us.